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Customer Support


Billing and Accounting

Phone: 1-800-688-2248

Hours: Mon-Fri: 8:00 AM - 7:00 PM ET


Direct Line 1: 1-800-688-2248-ext 4

Hours: M-F 8:00 AM - 3:00 PM ET

*Please note that sequence results are found on your order history page. Other answers can be found on the FAQs page.


“Genomics Support was very useful and convenient when fixing my problem.  The person I spoke to was helpful and kind. Communicating with him was a breeze and he was able to fix my problem in a prompt manner.”

     -        Courtney B.

Quotes, Pricing & Special requests

Quotes can be submitted automatically online.  Click here for quote directions.  For any questions about quotes, price agreement numbers, and other request, contact us at:


Address for Submitting Samples

United States and South America Canada

12701 Plantside Dr.
Louisville, KY 40299
Tel: 1-800-688-2248

100 King Street West, Suite #5700
Toronto, ON M5X1C7
Tel: 1-800-688-2248

Fax number: (+1) 502-261-8241

We would love to get your feedback so that our team can continually improve. Please send feedback to