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Customer Support


Billing and Accounting

Phone: 1-800-688-2248

Hours: Mon-Fri: 8:00 AM - 6:00 PM ET


Direct Line 1: 1-800-688-2248-ext 4

Hours: M-F 8:00 AM - 3:00 PM ET

*Please note that sequence results are found on your order history page. Other answers can be found on the FAQs page.


“Genomics Support was very useful and convenient when fixing my problem.  The person I spoke to was helpful and kind. Communicating with him was a breeze and he was able to fix my problem in a prompt manner.”

     -        Courtney B.

Quotes, Pricing & Special requests

Quotes can be submitted automatically online.  Click here for quote directions.  For any questions about quotes, price agreement numbers, and other request, contact us at:


Address for Submitting Samples

United States and South America  Canada

Option 1: Check for dropboxes near your location

                  Not available? Email us to sponsor a dropbox


Option 2: Ship Samples

Eurofins Genomics
DNA Sequencing Lab
12701 Plantside Dr.
Louisville, KY 40299
Tel: 1-800-688-2248


Option 1: Use a dropbox

Toronto Box (downtown only)

University of Toronto
Donelly CCBR, 160 College Street
12th Floor in Front of Room #1240
Cutoff time: 2:00PM

Victoria Box

University of Victoria
Science Stores, 3800 Finnerty Rd.
Petch Bldg. Rm. 168
Victoria, BC V8P 5C2
Cutoff time: 11:00 AM. Samples Shipped Wednesday


Option 2: Ship samples

Eurofins Genomics
DNA sequencing services
12701 Plantside Drive
Louisville, KY 40299

Fax number: (+1) 502-261-8241

We would love to get your feedback so that our team can continually improve. Please send feedback to