Contact Us

Customer Support

 

Billing and Accounting

Phone: 1-800-688-2248, ext 1
E-mail: GenomicsSupport@eurofins.com

Hours: Mon-Fri: 8:00 AM - 6:00 PM ET
Fax number: (+1) 502-261-8241

  

Direct Line 1: 1-800-688-2248-ext 4
E-mail: us17ar@eurofins.com

Hours: M-F 8:00 AM - 3:00 PM ET


Common Questions

 

 


Address

All samples are processed at our ISO, GMP, and GLP facility located in Louisville KY. Please ship samples to:

Eurofins Genomics
DNA Sequencing Lab
12701 Plantside Dr.
Louisville, KY 40299
Tel: 1-800-688-2248
E-mail:GenomicsSupport@eurofins.com

Check for dropboxes near your location. No dropboxes nearby? Email us to sponsor a dropbox

Canadian Customers

*Please note that most Canadian orders will still be shipped to the main sequencing lab in Louisville KY, USA, unless noted otherwise.

Main mailing address

Eurofins Genomics
DNA sequencing services
12701 Plantside Drive
Louisville, KY 40299
United States

 

Toronto Box (optional)

University of Toronto
Donelly CCBR
160 College Street
12th Floor in Front of Room #1240
Cutoff time: 2:00PM

 

Victoria Box (optional)

University of Victoria
Science Stores, 3800 Finnerty Rd.
Petch Bldg. Rm. 168
Victoria, BC V8P 5C2
Cutoff time: 11:00 AM.
Samples Shipped Wednesday

 


We would love to get your feedback so that our team can continually improve. Please send feedback to GenomicsSupport@eurofins.com.

Hear from our customers

“Great customer support and turnaround time! I wish I added more details to emphasize how awesome you all are.”

Mimi M.

Mimi M.

Research Technician II

“Genomics Support was very useful and convenient when fixing my problem. The person I spoke to was helpful and kind. Communicating with him was a breeze and he was able to fix my problem in a prompt manner.”

Courtney B.

Courtney B.

Researcher

“I have to say, your sequencing is outstanding. From ease of drop off to rapid turn around, to your customer support people if I do have a question and call. I refer everyone to Eurofins. Thanks for doing a great job!”

Amy H

Amy H

Researcher

“Very easy to navigate and your tech support was very helpful.”

Dr. Judith C.

Dr. Judith C.

Scientific Founder