Ship Normally

Customers can always shipping samples to the sequencing lab using their normal shipping process, i.e. however they ship other packages from their lab. For instance, most organizations have a shipping department or shipping center for outgoing packages. Some institutions even have special relationships with UPS, Fedex, USPS, or DHL which are advantageous to your lab.

Samples must be shipped to the following address:

USA

DNA sequencing services
12701 Plantside Drive
Louisville, KY 40299

Canada

Toronto
(downtown dropoff only)

University of Toronto
Donelly CCBR
160 College Street, 12th Floor
In Front of Room #1240
Cutoff time: 2:00PM
Contact: Mufaddal Cutler, mufaddalcutler@eurofins.com,
WhatsUpApp: 647-234-5152
Do not ship to this address,
drop off only.

Victoria

University of Victoria
Science Stores, 3800 Finnerty Rd.
Petch Bldg. Rm. 168
Victoria, BC V8P 5C2
Cutoff time: 11:00 AM. Samples Shipped Wednesday
Contact: Rob Iuvale, scistore@uvic.ca, 250-721-8853

All Other Canada Locations
Ship to:
Eurofins Genomics
DNA sequencing services
12701 Plantside Drive
Louisville, KY 40299

Using Your Own Package

You can help to ensure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.

Use a sturdy envelope or rigid box with flaps intact, that is strong enough to hold the contents. That means it shouldn't have tears, rips, bends, or other damage.
Make sure to remove any old labels or cross out old markings on the box.
Use adequate cushioning material. If possible, wrap items individually and surround them with recyclable or foam loose-fill materials. Content should not directly touch the inside of the shipping box.
Securely seal your package using strong tape designed for shipping, such as pressure-sensitive plastic or nylon reinforced tape that's at least 2 in./5.08 cm wide. Do not use string or paper over-wrap
Properly label your package, using a single address label that has clear, complete delivery and return information. Secure the label on the outside of the box or envelope and avoid placing it on the seams or tape.

Directions

	1. Print your order confirmation page. After completing your online order, print the order confirmation page from your internet browser.
	2. Prepare Samples More details can be found on the sample submission guidelines page and help page. View sample submission guidelines
	3. Prepare Package Place your samples, and page 2 of the order confirmation print out, inside a ziplock bag or other suitable container. Next, place all materials inside a shipping envelope or box provided by your organization.
	4. Ship Through Your Organization's Shipping Carrier Each organization is different but most have a contract with UPS, Fedex, DHL or another carrier company. Find out how your organization normally ships packages out and utilize that resource to submit samples. We highly recommend shipping using the overnight "early AM" option to ensure a fast turnaround time. If a user ships 2-Day, Ground, or using any other, slower shipping methods, it will naturally affect the turnaround time of the results. The 'overnight results by noon' option is only applicable when using our UPS digital shipping labels.