Laptop image  

1. Submit Online Order

Log in and go to one of the online sample submission pages to submit an order. If you are a new customer, you must create an account first. After the order is submitted, make sure to print the order confirmation page and include it with your samples.  
Submit Sanger in Tubes     l       Submit Sanger in Plates    l    Submit Nanopore Samples

 

     

 

 

2. Prepare Samples

Follow the Sample Submission Guidelines to properly prepare samples for sequencing. (Optional) Users can order supplies and barcodes if needed.

     
 

3. Drop Samples in Dropbox

Samples must be put in the dropbox the same day the order is placed, before the cutoff time. Waiting a day to drop off the samples will impact pickup and results. The cutoff time varies by location. Sometimes the cutoff time is written on the box. View nearby dropboxes and cutoff time.

Put the samples inside a plastic baggie. Sanger and Nanopore samples should be separated into different baggies. Please include the order confirmation print-out inside the baggie(s). Sometimes "Blue bags" are left near the dropbox. Please notify your courier when supplies run low.

     
Clock image  

4. Download results

Results are downloaded from the My Orders page. Click the order to expand and download the results, when available. Typically results appear by noon, even on Saturdays.


More Directions

  1. Go to the create account page and fill in the information.
  2. If your institution gets discounted pricing, enter the price agreement number at the bottom of the create account form (video below).
  3. Click the create account.
  4. A verification email will be sent to the email address used to create the account. Open this email and click the verification link to confirm the account and start using it.
  5. Once the account is confirmed, you are clear to begin using the account.

How to Link Custom Pricing When Creating an Account

 

 

  1. Go to the order page for the product you want to submit. A full order menu is available here with all options. The most common submission pages are:
    1. Sanger Sequencing in Tubes
    2. Sanger Sequencing in Plates
    3. Nanopore Sequencing (Whole Plasmid Sequencing)
  2. Enter the sample information such as the sample type, length, sample name, primer information, and barcode if you are using free or prepaid barcodes.
  3. Click submit.
  4. If you have Nanocoins, a popup message will ask if you wish to use the coins on this order.

 

Video Tutorials on Submitting Sanger Sequencing Samples

Tube sequencing order page

 

How to Add Primers During Tube Submission

 

How to Enter Primers in the Upload Forms

 

How to Submit Prepaid Plate PCR

 

How to Submit Prepaid Plate DNA

 

 

  1. You will receive an email once the results are ready.
  2. Go to the My Orders page.
  3. Open/expand the order.
  4. Click the link inside to download results.

Video on My Orders page

 

 

Troubleshooting Results Sample Submission Guidelines

 

 

// start - Hubspot script file load and caching fo 15 days // End - Hubspot script file load and caching fo 15 days